The Department of Trade and Industry (DTI) - Region 02, conducted feed-backing sessions with pilot Local Government Units (LGUs) on the result of the 2018 BPLS Customer Experience Survey (CES).
The activity was proposed by the Executive Committee (ExeCom) of the Cagayan Valley Association of Business Permits and Licensing Officers (CV ABPLO) with the end in view ofimproving the LGUs’ business permitting procedure and enhancing the quality of local government services towards advancing the ease of doing business in the region.
The 2018 BPLS CES was conducted in February this year to monitor the compliance of LGUs to the prescribed BPLS Standards per DILG - DTI -DICT JMC No. 01, series of 2016, in terms of processing time, number of steps and signatories and the use of a single and unified business permit application form.
Out of 79 LGUs covered in this year’s survey, 74 were found compliant to the prescribed standards on processing time and number of steps, while all 79 LGUs complied with the prescribed standards on the number of signatories and the use of a single and unified business permit application form.
Meanwhile, based on the indicators of the Clients’ Satisfaction Index, the respondents (business renewal applicants) were satisfied with the quality of the business renewal process of the LGUs. However, only 55% of the respondents said that positive reforms were being implemented by their LGUs.
The LGUs covered in the feed-backing sessions were Tuao in Cagayan; Delfin Albano, Tumauini, and Santiago City in Isabela; Bayombong and Solano in Nueva Vizcaya; and Maddela, Nagtipunan, and Saguday in Quirino.